State Farm® Insurance Agent Lucrecia Trevino

"Muy muy mal servicio cuando ablas y pides ablar con lucrecia ella nunca está y las que contestan se hacen pasar por ella. Cuando yo hice mi contrato por 6 meses le llamé y le pregunté si era todo dos meses después me mandó un bill de mas de cien dólares cuando able para preguntar porque?segun ellos me dijeron que por qué había faltado un papel de firmar y eso no es justo por favor por favor, no agarren a esta señora porque no es leal y cuando pides ablar con ella nunca esta y las otras empleadas se hacen pasar por ella. Definitivamente no renovare con esta agencia. De echo voy ablar con la persona que me refirió para decirle lo que pasó y se vaya de aquí también 👎👎👎👎👎👎👎👎👎👎👎 muy mala experiencia con esta persona y con esta agencia 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎"

"Customer service is important to me! I’ve been using “discount” insurance brokers for years, and it feels like you get the experience you pay for. Had some questions, and Lucrecia at State Farm answered the call and showed me what I had been missing. Knowledgeable, courteous, and professional sums up the interaction, and I look forward to many years of business. Thanks Lucrecia! Top tier agent for a top tier company! Take it from me, discount service might sound good at first until you realize the prices aren’t really much of a discount at all."

"Deliberately unresponsive"

"Lucrecia and her team are amazing! They are so patient and understanding and go above and beyond to help!"

"So blessed to have an agent and team who really care for me and my family. Lucretia and her team are knowledgeable, take time to explain my policies and are very responsive."

"Highly recommend this agency! Lucrecia and her team are helpful and pleasant to deal with."

"No one does it better! There are a ton of agencies to choose from but each time i have a question or an insurance need, Lucrecia and team come up big. Extremely patient and knowledgeable!"

"Finally found an insurance rep that knows what they’re talking about. Lucrecia is knowledgeable and kind and really took the time to help me understand where I might be overpaying. I would recommend anyone looking to save money and find someone you can trust to at least go talk to her. Her and her staff are amazing to work with. Highly recommended!"

"I love this Agency!!! Lucrecia and her team are a pleasure to work with. Recently she helped me through a claim process and explained the benfits of the policy I had in place. She made sure I did not come out of pocket for an area I had coverage. She called to check on me throughout the claims process even though I had a claims manager. I could not have asked for a better insurance agent. Thank You Lucrecia and your team!!!"

"Lucrecia is great, patient, kind, knowgageable. It is hard to understand some home insurance terms such as dwelling, structure, liability, medical payment, deductible... Lucrecia took her time to explain to me line by line. When I purchased my first life insurance from Lucrecia, I was very nervous, I didn't know what to expect, she didn't push or rush me, she sent more additional info and guide me to choose right coverage, she worked very hard and intelligent. She looks after her customers and she always has the best interest for her customers. I can not be more happier for her 5 star service!"

"I shopped around for a home owners insurance policy and Lucrecia and her team really educated me in the process and were able to get me the right one. Her and her team are truly professionals and I am so happy they are now closer. I've recommended this agent to may friends and family because of the diligence and respect with which they serve our community."

"Raises rates without informing you, no clarity on discounts, is nowhere to be found if you have claim, and just all around disrespectful. I’ve never met a more rude insurance agent."

"Completely unhelpful and refuses to work with you on rates. Dismissive and probably will ignore you."

"Very helpful and courteous"

"They have been very helpful and are always available when I have questions. I like my coverage and it’s a great price. Their customer service is excellent."

"Ms. Anne is the best my favorite agent!"

"great agent!"

"Lucrecia is very rude, pushy, and she obviously wanted me to buy the most expensive home owners insurance. The house I bought is not worth that much, very little, old, etc., and the lowest price they could give me was $1,600. My parents have better houses and their policies are waaayyyyy more cheaper. I only came here for my policy because it’s the closest and I needed it fast. Rosalina is the nicest one, and she really explains everything thoroughly and she thinks about the needs of the customer. While she was attending me, Lucrecia barged in out of nowhere and interrupted everything she was doing, basically saying she didn’t know what she was doing. That might be the way Lucrecia is naturally, but that’s not the way an owner should treat their customers and employees. Because my husband and I are young, she kept implying that neither us or our realtor knew what we wanted to do or knew what we were supposed to do. She tried pressuring us into buying a more expensive policy because she knew we were first time buyers and assumed we didn’t know what we were doing. After picking the basic policy, she basically just walked away and made us feel like we got the wrong thing. My parents have been business owners for 20 years, and I’ve been taught throughout the years how a customers should be treated, and always having in mind their best interest and what is more convenient for them. Yes, sometimes it’s about money, but customers are going to go elsewhere with their money if they’re not being treated correctly. Overall, this place has really terrible customer service and the owner is money hungry and doesn’t care about her customers. If you’re going here, go to Rosalina."

"We are very happy with Lucrecia and the ladies that work there , excellent customer service , they go above and beyond to take care of us, always making sure we understand our insurance policy , they are very professional !"

"Years ago I did have insurance at this location. But about 1 year later I had some General questions. And then her true colors came out. Started being rude getting upset and just plain bad customer service. Moved to another location were all questions where answered and I was taken care of. Don’t let that fake smile and make up fool you."

"Very professional & gave me the best quote on my car insurance than others. I will be paying less than before. Very satisfied!"

"Excellent service. I am very pleased with my experience getting car and homeowners insurance. Very good deal!"

"Very dishonest insurance agency. They had made customer service mistakes and will not take blame for it but they will pass on the bill. DONT RECOMMEND THIS AGENCY!!!!"

"Very dishonest and doesn’t take blame for mistakes they made. Their clients interest are not put first. Very sad"

"Very professional and curtious to customers."